Frequently Asked Questions
Everything you need to know about our apps
General
SilverValleyPrintCo publishes creative and utility mobile applications available on both the Google Play Store (Android) and Apple App Store (iOS). Our apps are designed to bring joy and creativity to everyday life. Visit our store pages for the full catalog.
Most of our apps are free to download and use. Some apps are supported by advertising (via Google AdMob) to keep them free for everyone. Premium features or one-time purchases may be available as optional in-app upgrades. All paid content is clearly labeled before purchase.
Our apps support Android 8.0 (Oreo) or later on Google Play, and iOS 14.0 or later on the App Store. Specific minimum requirements are listed on each app's store page. For the best experience, we recommend keeping your device updated to the latest OS version.
Purchases & Billing
All subscriptions are managed directly through your device's platform store, not through us:
Android (Google Play): Open Google Play → tap your profile icon → Payments & subscriptions → Subscriptions → select the app → Cancel subscription.
iOS (App Store): Open Settings → tap your Apple ID → Subscriptions → select the app → Cancel Subscription.
Cancellations take effect at the end of the current billing period. We do not process refunds directly — contact Google Play or Apple Support for refund requests.
Yes. Make sure you are signed in with the same Google account (Android) or Apple ID (iOS) used to make the original purchase. Then look for a "Restore Purchases" button within the app settings, or reinstall the app — purchases linked to your account will be automatically restored. If you encounter issues, contact us with your transaction ID.
Try the following steps:
- Force-close and reopen the app.
- Use the "Restore Purchases" option in settings.
- Check your internet connection.
- Restart your device.
If the issue persists, contact us at espunyacorporation@gmail.com with your order/transaction ID from Google Play or the App Store.
Advertising & Privacy
Advertising via Google AdMob allows us to offer our apps for free. Without ads, development and maintenance costs would require a paid model. We strive to show ads in a non-intrusive way. If you prefer an ad-free experience, check whether the app offers a premium upgrade to remove them.
You can opt out at the device level:
Android: Settings → Google → Ads → "Opt out of Ads Personalization"
iOS: Settings → Privacy → Tracking (disable per app), or Settings → Privacy → Apple Advertising (disable personalized ads)
You can also withdraw consent through the in-app consent dialog if one is presented (required in EEA/UK). Non-personalized ads will be shown instead.
We collect minimal data: device identifiers (for advertising), approximate location (for regional ad targeting), app usage statistics, and crash reports. We do not collect your name, email, or contacts unless you voluntarily provide them via our support form. For full details, see our Privacy Policy.
Technical Issues
Try these steps in order:
- Force-close and reopen the app.
- Check for app updates in the Play Store or App Store.
- Restart your device.
- Clear app cache (Android: Settings → Apps → [App name] → Storage → Clear Cache).
- Uninstall and reinstall the app.
If none of these help, please contact us with your device model, OS version, and a description of what you were doing when it crashed.
Common fixes:
- Check your internet connection (switch between Wi-Fi and mobile data).
- Ensure you have enough storage space on your device.
- Verify your device meets the minimum OS requirements listed on the store page.
- Sign out and back into your Google/Apple account and try again.
- Restart your device and attempt the download again.
We appreciate bug reports — they help us improve. Please use the contact form below or email us at espunyacorporation@gmail.com. Include: the app name, your device model, OS version, steps to reproduce the bug, and any screenshots if possible. We'll investigate and issue a fix in the next update.
Request Account or Data Deletion
Required by Google Play Store and Apple App Store policies. You have the right to delete your data at any time.
To request deletion of your account and associated data, send an email to espunyacorporation@gmail.com with the subject line "Data Deletion Request" and include:
App name
Which app you're using
Your identifier
Email or username linked to your account
Verification
Any info to confirm your identity
Get in Touch
Can't find an answer? We're happy to help.
Contact Information
Response Time
Within 48 hours (business days)
Platform Support
For billing and purchase issues, contact the platform directly:
Send us a message
Message sent!
Thank you for reaching out. We'll get back to you within 48 hours.
Or email us directly at espunyacorporation@gmail.com